I always say organizational knowledge dwells in records or people. Consider this—the Muslim soldier who “allegedly” slaughtered his fellow soldiers in cold blood is said to have communicated through the internet with radical Muslims around the globe and those records were captured by intelligence agencies. According to the Wall Street Journal, “some of Maj. Hasan’s former colleagues at Walter Reed have said he was a subpar employee who expressed fervent Islamic beliefs that left them questioning his loyalty to the military.” Information management is about having the right information at the right time in the hands of the folks that need it.
Another information failure? Are You Kidding Me!
Building an Information Management Factory
1 year ago