Friday, October 30, 2009

Policy First

You don’t want to delete messages off your Blackberry, but you don’t know where to store them—never fear “Let Gmail Archive Your Messages” for you drones a November 2009 PCTODAY Article.


And that should make discovery less expensive, less inconvenient, and less painful. Wrongo—Are You kidding Me. Hold your horses and get policy to deal with this problem waiting to happen asap.

Tuesday, October 27, 2009

Only 5% ??

Would your CEO be proud if the employees properly retained only 5% of records. Would the court entertaining your company’s next lawsuit be entertained if you disclosed that only 5% of responsive information was produced in the lawsuit. Ouch. You’re killing me.
How about this Wall Street Journal story, “Intelligence Agencies’ Databases to Be Linked” in which the following was disclosed “… nearly five years after the intelligence community was rebuked by the 9/11 commission for failing to “connect the dots” and detect the attack…New technology is addressing a more basic problem…Spies often have trouble emailing colleagues…email addresses aren’t readily accessible, and messages sometimes get eaten by security filters.“Today, an analyst’s query might scan only 5% of the total intelligence data in the U.S. government, said a senior intelligence official. ” Wall Street Journal, 2/22/09

Friday, October 23, 2009

Not following policy -- BAD!

Information Nation: 7 Keys to Information Management Compliance is a book about protecting the company from the stoopid, intentional, malicious and negligent acts of its employees. It reveals a compliance methodology for any RIM program to adhere to and many need it.

There was an article in the USA Today that makes the point about why following policy and auditing to make sure it is being adhered to, is essential. In the article entitled, “Serious Hazmat spills not reported", the author makes clear that while the law requires reporting dangerous contamination leaks that over half of the serious ones don’t get reported and such unreporting goes unpunished. In our world, if RIM rules aren’t pushed to employees through policy, trained and audited they wont work because they won’t be applied. If you want a fighting chance that RIM can work, you better incent employees—your job and your pay will be impacted—so you better care.

Having laws or policy and not following them is bad business.

How can over 50% of bad environmental spills happen without consequence?
According to the Kahn Consulting GRC Survey, only about 20% of employees get their retention responsibilities right and shockingly 16% understand their discovery obligations. How has e-discovery become a multi-billion dollar business overnight.
Are you kidding me.

Tuesday, October 20, 2009

An American Phenomenon . . . really???

I hear from our international clients all the time that discovery is an American phenomenon and not a concern across the pond. Really? Read the Wall Street Journal’s coverage of “EU Shows Its Cards Behind Intel Case” in which it is clear that an American company in Europe was forced to produce email to EU regulators and other documents in its investigation of Intel. Based in large part on the e-evidence, the EU levied a fine in excess of a billion dollars.
Are You Kidding Me.
Coughing stuff up for regulators and courts is well beyond an American reality even if we did perfect it.

Thursday, October 15, 2009

My apologies if I offended.

Some of my ARMA brothers and sisters expressed concern that I was being insensitive by stating the following in a recent blog post—“If you are a Forest Gump RIM professional clinging to this notion that the CEO cares about the hard costs of storing some extra boxes, let me be the bearer of bad news, “life is Not like a box of records”. What the CEO is thinking is well beyond that cost issue, so you better have something better in your arsenal to sell your RIM program. Are you kidding me.”

First, let me apologize if I offended you. The intent of much of what Kahn Consulting does is to help RIM professionals, and businesses and government get RIM done right. The "Are You Kidding Me" blog is meant to be an “in your face” jump start to your own criticality about what you do well, what you need help with and what is truly “Old School”. I don’t assume anything about RIM professionals. I only know in today’s business environment where information management matters like never before, all RIM professionals need to elevate their program and their careers to meet today’s complex information management challenges that their companies are facing. I do whatever I can to try and help. Sometimes in my over-zealous moments I am too quick to be flip. So. I am sorry if I offended you. It was my intention to motivate not browbeat.


Randolph Kahn

Monday, October 12, 2009

Are you getting your RIM right??

Understand that RIM needs to be pushed out with a proper communications plan—bad communication means it may not get the attention it deserves. So remember getting RIM right requires; policy, training and a communications plan followed by auditing. Anything less is failure.

Which message has the desired effect?
A. “The records management policy helps the company be a more profitable company because an average employee spends about 150 hours per year spent looking for information …”
B. “Do it, if you want your check…”
C. Following the records management policy allows us to be a more efficient business by having ready access to customer information, which in this environment may be the difference between winning and losing …


We were retained to perform a gap analysis on the RIM program at a large company and during the interview process the records manager was asking our opinion of messaging the importance of her program with the amount of money that could be saved by applying retention rules to the offsite boxes…blah, blah, blah.

If you are a Forest Gump RIM professional clinging to this notion that the CEO cares about the hard costs of storing some extra boxes, let me be the bearer of bad new, “life is Not like a box of records”. What the CEO is thinking is well beyond that cost issue, so you better have something better in your arsenal to sell your RIM program. Are you kidding me.