Monday, September 21, 2009

Make it Simple to get it right.

A company sends out the following legal hold directive—“ Please be advised that the Legal Hold Policy mandates that all those in the care, custody and control of potentially relevant electronically stored information and other tangible objects musts be properly garnered and thereafter preserved for threatened or imminent formal matters… “ Seems great right? Wrong. The only person able to interpret that policy is a lawyer, and she is likely to have interpretation issues with it as well.

Make it simple and brain dead so that all employees can get it right. We would never let you push that out to employees because who knows what it means? You’re killing me.