Monday, July 20, 2009

Essential Elements of Information Management Communication and Training (Key #4: Program Communication and Training)

Highlights of chapter 15 of Information Nation second edition

Case after case had demonstrated that, whether they like it or not, companies and government agencies can be held accountable for their failure to adequately train and monitor their employees’ actions. IMC depends upon a comprehensive and consistent ongoing program of communication and training.

Clarity is a key component of any communication program. Company conduct which is contrary to policy can undermine the purposes of the policy. For example, a court has found that companies can violate the privacy rights of their employees, despite policy explicitly stating that employees have no privacy rights in data on company computers, where the company allowed employees to password protect network and email folders on company servers.

Top executives must also demonstrate their support for the Information Management program by communicating its importance directly to employees. This can be done through email messages, voicemail blasts, face-to-face presentations, teleconferences, and many other ways as appropriate, depending on the size and culture of the organization. Regardless of the method used, it is important that the communications are consistent with the messages provided elsewhere by the program’s policies and procedures.

Read about other important characteristics of a communication and training program in the second edition of Information Nation, available from John W. Wiley & Sons. For more information, see

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