Tuesday, December 29, 2009
On a related note, maybe laws like SOX, with all its blemishes, aren’t so bad if it makes business transparent and holds us accountable. Just a thought…
Monday, December 7, 2009
But I don’t get why it’s still common practice. What if it’s an email record which the law requires get retained? What if the email is needed for a lawsuit or audit? Maybe CIOs understand exactly what they are doing and don’t care. Maybe it’s a calculated risk to save storage, save on discovery expense and they deem it a rather innocuous type of “destruction”? Maybe they have come to conclude employees will never actually take the time to code email and therefore are taking cost matters into their own hands? Maybe they are saying to records managers “are you kidding me—employees will never do it or get it right and I am tired of waiting for something to change”.
Are we kidding ourselves?
Tuesday, December 1, 2009
Another information failure? Are You Kidding Me!
Tuesday, November 24, 2009
Are you kidding me—only about 20 states have laws prohibiting texting while driving.
Thursday, November 19, 2009
Makes a pretty strong case for RIM rules and following them
Are you kidding me, a lawsuit whose evidence is stuff that should not exist to begin with.
Monday, November 9, 2009
There are hundreds of billions of email daily. If your company is still failing to take email seriously, then the need to get their act together. The email business tool has transformed the way we do business. Seeing it as a storage problem is stupid and old school. Are you kidding me.
Friday, October 30, 2009
And that should make discovery less expensive, less inconvenient, and less painful. Wrongo—Are You kidding Me. Hold your horses and get policy to deal with this problem waiting to happen asap.
Tuesday, October 27, 2009
How about this Wall Street Journal story, “Intelligence Agencies’ Databases to Be Linked” in which the following was disclosed “… nearly five years after the intelligence community was rebuked by the 9/11 commission for failing to “connect the dots” and detect the attack…New technology is addressing a more basic problem…Spies often have trouble emailing colleagues…email addresses aren’t readily accessible, and messages sometimes get eaten by security filters.“Today, an analyst’s query might scan only 5% of the total intelligence data in the U.S. government, said a senior intelligence official. ” Wall Street Journal, 2/22/09
Friday, October 23, 2009
There was an article in the USA Today that makes the point about why following policy and auditing to make sure it is being adhered to, is essential. In the article entitled, “Serious Hazmat spills not reported", the author makes clear that while the law requires reporting dangerous contamination leaks that over half of the serious ones don’t get reported and such unreporting goes unpunished. In our world, if RIM rules aren’t pushed to employees through policy, trained and audited they wont work because they won’t be applied. If you want a fighting chance that RIM can work, you better incent employees—your job and your pay will be impacted—so you better care.
Having laws or policy and not following them is bad business.
How can over 50% of bad environmental spills happen without consequence?
According to the Kahn Consulting GRC Survey, only about 20% of employees get their retention responsibilities right and shockingly 16% understand their discovery obligations. How has e-discovery become a multi-billion dollar business overnight.
Are you kidding me.
Tuesday, October 20, 2009
Are You Kidding Me.
Coughing stuff up for regulators and courts is well beyond an American reality even if we did perfect it.
Thursday, October 15, 2009
First, let me apologize if I offended you. The intent of much of what Kahn Consulting does is to help RIM professionals, and businesses and government get RIM done right. The "Are You Kidding Me" blog is meant to be an “in your face” jump start to your own criticality about what you do well, what you need help with and what is truly “Old School”. I don’t assume anything about RIM professionals. I only know in today’s business environment where information management matters like never before, all RIM professionals need to elevate their program and their careers to meet today’s complex information management challenges that their companies are facing. I do whatever I can to try and help. Sometimes in my over-zealous moments I am too quick to be flip. So. I am sorry if I offended you. It was my intention to motivate not browbeat.
Monday, October 12, 2009
Which message has the desired effect?
A. “The records management policy helps the company be a more profitable company because an average employee spends about 150 hours per year spent looking for information …”
B. “Do it, if you want your check…”
C. Following the records management policy allows us to be a more efficient business by having ready access to customer information, which in this environment may be the difference between winning and losing …
We were retained to perform a gap analysis on the RIM program at a large company and during the interview process the records manager was asking our opinion of messaging the importance of her program with the amount of money that could be saved by applying retention rules to the offsite boxes…blah, blah, blah.
If you are a Forest Gump RIM professional clinging to this notion that the CEO cares about the hard costs of storing some extra boxes, let me be the bearer of bad new, “life is Not like a box of records”. What the CEO is thinking is well beyond that cost issue, so you better have something better in your arsenal to sell your RIM program. Are you kidding me.
Monday, September 21, 2009
Make it simple and brain dead so that all employees can get it right. We would never let you push that out to employees because who knows what it means? You’re killing me.
Wednesday, August 19, 2009
Thursday, August 6, 2009
Monday, July 20, 2009
Are you kidding me?
Essential Elements of Information Management Communication and Training (Key #4: Program Communication and Training)
Case after case had demonstrated that, whether they like it or not, companies and government agencies can be held accountable for their failure to adequately train and monitor their employees’ actions. IMC depends upon a comprehensive and consistent ongoing program of communication and training.
Clarity is a key component of any communication program. Company conduct which is contrary to policy can undermine the purposes of the policy. For example, a court has found that companies can violate the privacy rights of their employees, despite policy explicitly stating that employees have no privacy rights in data on company computers, where the company allowed employees to password protect network and email folders on company servers.
Top executives must also demonstrate their support for the Information Management program by communicating its importance directly to employees. This can be done through email messages, voicemail blasts, face-to-face presentations, teleconferences, and many other ways as appropriate, depending on the size and culture of the organization. Regardless of the method used, it is important that the communications are consistent with the messages provided elsewhere by the program’s policies and procedures.
Read about other important characteristics of a communication and training program in the second edition of Information Nation, available from John W. Wiley & Sons. For more information, see www.informationnationbook.com.
Comments? Contact the author at firstname.lastname@example.org.
Monday, July 6, 2009
Read the following excerpt from the Wall Street Journal and tell me, what is the failure to be addressed:
So what is the failure? For every drug that is used by the public, there will be at least one person who blames that drug for some harm—real or imagined and who will sue. In the instant case, two things that did not need to exist, ultimately sell the company down the river. Why didn’t company make clear drafts should be disposed when the final is created and VM, as a temporal message environment would not be retained.
Thursday, June 25, 2009
Friday, June 19, 2009
Tuesday, April 28, 2009
A. When you have proper executive commitment and time to be proactive;
B. Right before you know you are going to have a lawsuit filed against your company; or
C. Never do it because it is only a drain on resources.
If you chose B,
Are you kidding me?
you may experience a major headache like one company who developed a “records program” as a way to destroy documents when already facing lawsuits and as a result got nailed for destruction of evidence.
If you chose C, you are like many people who feel there is no business benefit to a good RIM program. Not so--one of our clients won their company’s Business Process Improvement Award after 2 years of building their RIM program.
Friday, April 24, 2009
A. Ignore the need, because the economy is bad, and there are lots of other priorities;
B. Take one off the internet and put your name on it;
C. Find the right resources, both internally and externally, because in a down economy, better information management can give you a competitive advantage and help protect against huge expense related to e-discovery
If you said A or B,
Are you kidding me?
Wednesday, April 22, 2009
Are you kidding me?
Thursday, April 16, 2009
Are you kidding me?
Friday, April 10, 2009
Are you kidding me?
Friday, March 20, 2009
So why would a company's policy require the deletion of all emails based on a time frame (e.g. 90 days) with no regard to the content of the e-mail? The decision to delete (or retain) should be based on the stuff (i.e. the content) that is written within the email.
Are you kidding me?
Friday, March 13, 2009
Are you kidding me?
Wednesday, March 4, 2009
Key topics to be covered include:
- How to build an ESI data map
- The benefits of an ESI dta map
- How--and where--an ESI data map fits into an organization's records management and records retention program
- The value of an ESI data map from outside counsel's perspective
- The value of an ESI data map from inside counsel's perspective
Lisa J. Berry-Tayman, Esq., CIPP - Senior Consultant, Kahn Consulting, Inc.
Kelly Twigger - Partner, Quarles & Brady, LLP
John P. Collins, JD - VP of Consulting, The Ingersoll Firm
Date: Wednesday, March 11, 1:00 PM EST
As a special thank you for attending the Webinar, we will be giving away 5 signed copies of Information Nation: Seven Keys to Information Management Compliance, second edition, by Randolph A. Kahn.
Register for the webinar here.
Tuesday, February 3, 2009
Kahn Releases Second Edition of "Information Nation": The Industry Bible to Information Management Compliance
Internationally acclaimed author, industry expert and two-time Britt Literary Award winner Randolph Kahn has released the updated second edition of "Information Nation: Seven Keys to Information Management Compliance."
Published by John W. Wiley and Sons, the book explains why this is not the time to minimize costs in information management programs. It demonstrates how to succeed in this new environment by incorporating an information management compliance philosophy into the business processes and corporate governance structure.
The book is already receiving positive reviews from other industry experts.
“Who would have thought that Information Nation – the information management compliance ‘bible’ – could be improved?” said Jay Cohen, chief compliance officer at Assurant. “The second edition of this book is a must read for any person who cares about information management or litigation readiness.”
Kahn, founder of Kahn Consulting, Inc., shares this proven methodology that adopts the principles, controls and discipline necessary to build a solid corporate compliance program.
"Information Nation" details:
New developments regarding the Federal Sentencing Guidelines. Substantive changes were made to the Federal Sentencing Guidelines after the publication of the first edition. The book addresses the impact of recent case law upon the guidelines.
The electronic discovery amendments to the Federal Rules of Civil Procedure. The Federal Rules amendments have significantly changed the legal landscape for information management compliance. The second edition of "Information Nation" integrates the resulting changes into the content to provide the same kind of common-sense guidance which made the first edition a success.
New material incorporating information compliance news, legal decisions and regulatory updates. The field of information management compliance changes as quickly as the information technology field itself. The second edition of "Information Nation" includes new material encompassing these events and explaining how they affect the information management compliance environment.
Kahn is an internationally acclaimed speaker, consultant and award-winning author of dozens of published works including "Privacy Nation," "Information Nation Warrior," "Information Nation: Seven Keys to Information Management Compliance" and "E-Mail Rules." He is an internationally recognized authority on the legal, compliance, and policy issues of information and a trusted advisor and consultant to Fortune 500 companies, governmental agencies and court systems.
As founder of Kahn Consulting, Inc., Kahn leads a team of information management, regulatory, compliance and technology professionals who serve as consultants and advisors to major world-wide institutions.
The book is available now from John. W. Wiley & Sons at www.wiley.com and can be purchased from most major book sellers.